The customer service is awful! I tried to book a therapist and asked what time they were available, but they read my message and didn’t reply. I thought I’d ask the therapist directly, waited 5–6 hours with no response, and only after I asked again did they tell me it was fully booked.

Couldn’t they have said it was fully booked sooner? I had to ask again — or am I too unimportant to be allowed to book? I waited 5–6 hours; what kind of customer service is this! I can only say Taichung has too few options; with no competition, customer service can just ignore customers.