On December 11, 2024, from 4–6 PM, SSB SPA had already sent the booking form to the customer one week in advance, but before the customer arrived the company sent a message saying the therapist suddenly had an issue and couldn't come, and then the company went completely silent — deliberately not reading or replying. The booking form was only sent to the therapist 12 minutes before the appointment time, causing the therapist, who was far away in Keelung, to be caught off guard and unable to come to Taipei. The company simply shifted the responsibility onto the therapist, harming both the therapist and the customer, and then hid away without reading or replying. The booking form was only sent to the therapist 12 minutes before the appointment time, causing the therapist, who was far away in Keelung, to be caught off guard and unable to come to Taipei. The company simply shifted the responsibility onto the therapist, harming both the therapist and the customer, and then hid away without reading or replying. Is this a responsible company?