I am a therapist at a certain shop

Customer's Line name: Mr. Scott / Little Prince's World

All of the above refer to him. For reference, his phone number is 09 31 71 55 38. He makes reservations and then stands us up on the day, giving very poor excuses. He is a customer who no-shows at shops across Taiwan — please be aware. His phone number is correct because our shop requires phone verification by binding the phone number and confirming via SMS through the system in order to make a reservation. All shops, please take note.